Madison Collected – Shop Policies
Welcome! At Madison Collected, we curate vintage, pre-loved, and artful finds with care. Please take a moment to review our shop policies to ensure a smooth and confident shopping experience.
Return Policy
All sales are final. Due to the nature of our items—many of which are vintage, pre-loved, or one-of-a-kind—we do not accept returns, exchanges, or cancellations.
Please review all photos, descriptions, and measurements carefully before purchasing. If you have questions about an item, we’re happy to provide additional details or photos to help you make the best choice.
Shipping Policy
Orders are typically processed and shipped within 1–3 business days. Each item is carefully packaged to ensure safe delivery.
Once your order is shipped, tracking information will be provided. Madison Collected is not responsible for shipping delays, lost, or damaged packages caused by the carrier, though we will gladly provide information to assist with claims if necessary.
Please double-check your shipping address at checkout—orders cannot be rerouted once shipped.
Terms & Conditions
By purchasing from Madison Collected, you agree to the following terms:
Product Details: Each piece is thoughtfully sourced and described as accurately as possible. Please review all photos, measurements, and descriptions before purchasing.
Vintage & Found Items: Many items are vintage or pre-loved and may show gentle signs of age, wear, or character. These details are part of each item’s story and are not considered flaws.
Payment: Full payment is required at checkout. Orders will not ship until payment is received.
Returns & Exchanges: All sales are final. Due to the unique nature of our inventory, we do not accept returns, exchanges, or cancellations.
Shipping: Once an order is shipped, Madison Collected is not responsible for shipping delays, lost packages, or items damaged in transit.
Content & Copyright: All product photography, artwork, and descriptions are the property of Madison Collected and may not be used without permission.
By placing an order, you acknowledge and accept these terms.
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect:
We collect details such as your name, email, shipping address, and payment information solely to process and fulfill orders.
How Your Information Is Used:
To process transactions and ship purchases
To communicate order updates or respond to inquiries
To improve customer experience and shop offerings
Information Sharing:
We do not sell or trade your personal information. It is only shared with trusted service providers necessary to fulfill orders.
Data Security:
We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure.
Cookies:
If our website uses cookies, they are only for improving browsing experience and are not used to collect personal data without consent.
Your Rights:
You may request to view, update, or delete your personal information at any time by contacting us.
Policy Updates:
This privacy policy may be updated periodically; changes will be posted here.
By using our website or placing an order, you consent to the collection and use of your information as described above.